Terms of Service

Last updated: February 20, 2026

These Terms of Service ("Terms") govern your access to and use of the Arnold platform, website at arnoldhq.com, and related services (collectively, the "Service") operated by Arnold (by Leadprosp AB) ("we", "us", or "our"). By accessing or using the Service, you agree to be bound by these Terms. If you do not agree, do not use the Service.

1. Account Terms

  • You must be at least 18 years old to use the Service.
  • You must provide accurate, complete, and current information when creating your account. You are responsible for keeping your account information up to date.
  • You are responsible for maintaining the security of your account credentials. You must not share your password or allow others to access your account.
  • You are responsible for all activities that occur under your account, whether or not you have authorized them.
  • You must promptly notify us at support@arnoldhq.com if you become aware of any unauthorized access to your account.
  • We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for an extended period.

2. Usage Rights and License

Subject to your compliance with these Terms and payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes.

  • You retain ownership of all data you provide to the Service, including your ad account data.
  • We retain ownership of the Service, including all software, algorithms, playbooks, analysis methodologies, user interface designs, and documentation.
  • Analysis results, reports, and recommendations generated by Arnold are provided for your use but the underlying methodology and AI models remain our intellectual property.
  • You may not copy, modify, distribute, sell, or lease any part of the Service or its content, nor reverse engineer or attempt to extract the source code.

3. Prohibited Uses

You agree not to:

  • Use the Service for any unlawful purpose or in violation of any applicable laws or regulations.
  • Attempt to gain unauthorized access to the Service, other user accounts, or our systems and infrastructure.
  • Interfere with or disrupt the Service, servers, or networks connected to the Service.
  • Use the Service to scrape, harvest, or collect data beyond what is provided through the normal use of the Service.
  • Resell, sublicense, or provide access to the Service to third parties without our prior written consent, except as permitted under an Agency plan.
  • Use automated tools, bots, or scripts to access or interact with the Service in a manner not authorized by us.
  • Upload or transmit viruses, malware, or other harmful code.
  • Misrepresent your identity or affiliation when using the Service.
  • Use the Service in a way that infringes on the intellectual property rights of others.

4. Meta Ad Account Integration

  • When you connect your Meta ad account, you authorize us to access your ad account data through the Meta Marketing API using read-only permissions.
  • Arnold does not create, modify, pause, or delete any campaigns, ad sets, or ads in your Meta ad account.
  • You represent that you have the necessary authority to grant us access to the ad accounts you connect to the Service.
  • You may revoke access at any time through your Meta Business Settings or through your Arnold account settings.
  • Your use of Meta's platform is subject to Meta's own terms of service and policies.

5. Billing and Payment

  • The Service is available via paid subscription plans. Current pricing is listed on our pricing page.
  • Continued use of the Service requires a paid subscription. Current pricing is available at arnoldhq.com/pricing.
  • Subscriptions are billed monthly in advance. Payment is processed automatically on your billing date.
  • All prices are in euros (EUR) and do not include applicable taxes unless stated otherwise.
  • We reserve the right to change pricing with 30 days' notice. Price changes will take effect at the start of your next billing cycle.
  • Agency plans are billed per project per month with a minimum of 3 projects.

6. Cancellation and Refunds

  • You may cancel your subscription at any time from your account settings.
  • Upon cancellation, you retain access to the Service until the end of your current billing period. No prorated refunds are provided for partial billing periods.
  • Cancellation takes effect at the end of the current billing period.
  • After cancellation, your data will be retained for 30 days in case you wish to reactivate. After 30 days, your data will be permanently deleted.
  • We reserve the right to suspend or terminate your account for non-payment after reasonable notice.

7. Service Availability and Modifications

  • We strive to maintain high availability of the Service but do not guarantee uninterrupted access. The Service may be temporarily unavailable for maintenance, updates, or due to circumstances beyond our control.
  • We reserve the right to modify, update, or discontinue any feature of the Service at any time. We will provide reasonable notice for material changes that affect your use of the Service.
  • The accuracy and completeness of AI-generated analyses and recommendations depend on the data available and the inherent limitations of AI technology. Results should be reviewed and validated by qualified professionals before acting on them.

8. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY ANALYSIS, RECOMMENDATION, OR REPORT GENERATED BY THE SERVICE WILL BE ACCURATE, COMPLETE, OR ACHIEVE ANY PARTICULAR ADVERTISING OUTCOME.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, ARNOLD (BY LEADPROSP AB) AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AND AGENTS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US IN THE 12 MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR $500 USD, WHICHEVER IS GREATER.

10. Indemnification

You agree to indemnify, defend, and hold harmless Arnold (by Leadprosp AB) and its officers, directors, employees, and agents from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorney's fees) arising out of or related to your use of the Service, your violation of these Terms, or your violation of any rights of a third party.

11. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles.

Any disputes arising out of or relating to these Terms or the Service shall be resolved through good-faith negotiations. If a dispute cannot be resolved through negotiation within 30 days, it shall be submitted to the exclusive jurisdiction of the courts of Sweden.

12. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

13. Changes to These Terms

We may update these Terms from time to time. We will notify you of material changes by posting the updated Terms on this page and updating the "Last updated" date. We may also notify you by email for significant changes. Your continued use of the Service after changes are posted constitutes your acceptance of the updated Terms.

14. Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and Arnold (by Leadprosp AB) regarding the Service and supersede all prior or contemporaneous agreements, understandings, and representations.

15. Contact Us

If you have any questions about these Terms of Service, please contact us: